Refund Policy

MEND|RX Membership & Package Refund Policy

At MEND|RX, your satisfaction and well-being are our highest priorities. We are confident in the value and quality of our services and have designed our refund policy to be transparent, fair, and straightforward. This policy outlines the terms for our "Ultimate Massage Membership" package.

1. 30-Day Risk-Free Guarantee

We offer a 100% money-back guarantee to ensure your complete satisfaction when you first join us.

  • Eligibility: You are entitled to a full refund of the entire package price ($1,188) if you request one within the first 30 calendar days of your original purchase date.

  • Terms: This guarantee is valid even if you have used one massage service within this 30-day period. Upon cancellation under this guarantee, we will manage the cancellation of your financing agreement.

  • Condition: To process a full refund, we require that all physical bonus products (such as the professional heating pad and Epsom salts) be returned in good condition and with their original packaging.

2. Our Fairness Guarantee (Cancellations After 30 Days)

We stand by our "Fairness Guarantee." If you are not satisfied at any time after the initial 30-day period, or after using more than one service, we are committed to working with you to resolve the issue. If we are unable to find a suitable resolution, the following cancellation policy applies.

Your membership constitutes the purchase of a 12-month package for a total price of $1,188. While this may be financed through a third-party payment plan, your agreement is for the full package value.

  • Refund Calculation: If you choose to cancel your membership, you will receive a refund calculated as follows: The total package price ($1,188) minus the full, non-discounted retail value of any services or products you have used. Services are deducted at their standard per-session rate, not the preferential membership rate.

  • Example for Clarity:

  • You choose to cancel your membership. The total package price is $1,188.

  • You have used three 60-minute massages. Our standard, non-discounted rate for a 60-minute massage is $138. The total value of services used is $414 ($138 x 3).

  • Your calculated refund from MEND|RX would be $774 ($1,188 total price - $414 used services).

  • Client Responsibility: Please note that you remain responsible for settling the full balance of your loan with the third-party payment processor. The refund provided by MEND|RX is intended to assist you with this obligation.

3. How to Initiate a Refund or Cancellation

To request a refund or discuss cancelling your membership, please contact our administrative team directly. A team member will guide you through the process and address any questions you may have.

Email: admin@mendrx.ca

Please allow 24hrs for a reponse.